As a health consumer, connecting with a doctor is important. You want to feel like that person is your partner in health and someone you can have honest, candid conversations with.
As a healthcare marketer, helping health consumers make that connection with a doctor is important – but far from easy! And doing it on a website can be even more difficult. How do you showcase a doctor’s personality online in an authentic way? The key is to humanize the doctor.
Humanize the doctor
Just thinking about physicians makes a person envision white coats and sterile environments. Your mind is flooded with images of cold metal tables, getting poked and prodded, and you might even experience the feelings of being scared or anxious.
These are the exact thoughts and feelings you don’t want your health consumers to feel when looking for a new family doctor or specialist! The notion of humanizing medicine has been around for a while and works to combat that sterile, clinical feeling. The concept focuses on compassionate care and creating a real partnership between the doctor and patient. Instead of a business relationship, it’s a personal relationship and one that plays an important role through any health journey.
With so much of the condition and doctor research taking place online today, it’s important to take steps to humanize your doctors on your website.
Create powerful online provider profiles
Offering compelling and engaging online provider profiles is one of the best ways to showcase your doctors in a unique and genuine way.
PIH Health in Whittier, CA, does an excellent job using its online doctor profiles to create a compelling snapshot of its providers, helping site visitors get a real feel for what it would be like to partner with that doctor.
The key to success for PIH Health’s profiles is the way it shares useful information while still providing a personal touch.
As you can see in this example, site visitors are greeted with a smiling, professional image and immediately get a sense of the doctor. An engaging biography shares relevant educational and specialty information, while also providing personal details that help a site visitor identify and connect with the doctor.
A health consumer may or may not choose a doctor based on where they did their residency. But knowing that doctor also has two kids and likes the Lakers – well now those are things a potential patient can relate to! PIH Health’s profile also includes important office and location information, helping the site visitors determine if this doctor’s office is in the right part of the city for them.
As you scroll down, the profile shares more relevant information – like specialties, languages spoken, education, and certifications – and also includes a video, the pièce de résistance.
Bring the profile to life with video
Nothing brings a doctor to life online better than a well done video. PIH Health has recorded videos of its doctors sharing their practice philosophies. The videos are short in length – only two or three minutes, but go a long way to showcasing the doctor and his or her bedside manner.
So far 64 of the organization’s doctors have recorded videos and those videos average 1,150 views a month.
Now not every doctor wants to be in front of the camera, but every doctor does want to fill their schedules, so you can make the case why this is a great investment. Plus, the content marketing opportunities with a great doctor video are endless.
Have the right provider directory as your foundation
Compelling profiles are key to connecting doctors and site visitors, but having a sophisticated provider directory running behind those profiles is key to managing and presenting all that doctor data online.