Workflow Management

> Back to list of core infrastructure components

Workflow is a process which delivers the right work to the right people at the right time and, in doing so, optimizes the "processing" time within your internal operations. Workflow encompasses both a business approach and a range of technologies that enable the transformation and automation of processes through the electronic receipt, processing and management of work based on underlying business rules and data needs.

Workflow works to its best when it is combined with other parts of an organization's eBusiness architecture; it is therefore important to see workflow as a key element of the organization, embedded within systems such as CMS and Document Management. Workflow can be described as the way of managing the flow of work and data between applications and across a whole organization.

VitalSite's customizable workflow management component ensures that you can meet business obligations easily without resorting to phone tag or paper-based tracking systems.

For System Administrators

• Keeping it orderly
  VitalSite's workflow management component ensures online content is accessed and routed appropriately throughout your entire organization.
• Built-in correspondence tracking
  Authors and editors can add internal notes to any content page, outlining critical changes or commentary. Assigned authors automatically receive an email notification including note content, technical details and a direct link to the page itself for editing.
• Instant historical summary
  Every version, change and comment that is made is stored indefinitely, creating a built-in audit trail with the ability to revert to previous versions in a snap.
• One-click content revert
  Republish previous versions of any content page in one click through a central version history screen.

Overall System Features

• Advanced workflow options
  VitalSite’s modules each have a tailored workflow optimized to address unique data management needs from online order processing to policy and procedure development.
• Integrated approval process
  Distribute content authoring to key service line topic experts, providing information ownership while still controlling content review and approval.
• Automatic date & timestamp
  Each content page in VitalSite is automatically tracked with a date, time and editor stamp with each version change, providing a self-sustaining audit trail.