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2012 eHealth Articles

Everything You Know About Mobile is Wrong

There’s a new way to approach mobile. It’s no longer sufficient to provide a mobile-optimized window into a small sliver of your site. Consumers want mobile access to your whole site.

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Approaching Responsive Design Responsibly

Studies indicate that some users are leaving their desktop machines for a mobile device and not turning back. For those users, it appears their mobile device may be the only computer they need. Other users strike a balance between their mobile and desktop devices.

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Meaningful Use Stage 2 Ushers In the Age of the Patient

Meaningful Use Stage 2 seeks to give everyone involved the data they need by placing renewed focus on sharing information between providers, submitting public health data, and engaging patients and families.

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Defining Readability

As professional communicators, we understand the importance of writing for our audience. But as healthcare communicators, the topics we cover can get complex quite fast. How do we justify the terminology choices we make on the Web?

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Your Feedback Matters When You're a Geonetric Client

In our latest VitalSite release, we added a feedback mechanism right into the administrative interface. An icon appears on all VitalSite pages, taking users to a simple form they can submit to share their comments, thoughts and ideas for the product.

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What Pinterest Means for Healthcare Marketers

Pinterest is complicated. If your organization’s brand isn’t visual this may be a channel you can sit back and watch. Also it’s alive. You have to engage to be successful. If you don’t have capacity or aren’t clear on your strategy, wait until you do. Pinterest isn’t going anywhere (that we can tell).

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Docs Top the Priority List

The center of the healthcare universe is clearly shifting, placing physicians and physician groups squarely at the top. And with a greater emphasis being placed on physicians, the role of the Web in physician promotion becomes even more important.

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Meaningful User Adoption

The latest version of Meaningful Use Stage 2 was recently released (see Ben Dillon’s blog post ), and there are two items related to how patients access health information and providers online that I found fascinating. The proposed rule requires that online access to health information and secure messaging be available to 50 percent of patients and – more importantly – 10 percent of patients must use them.

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How Does this Web Stuff Fit In?

What we should be doing as healthcare organizations is to set up our planning process to ensure every communication or marketing project considers the opportunities of the Web. Even if you simply include a URL on your mailers, campaigns and billboards, it's a start toward the ultimate goal of including Web elements in all of your communications.

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Healthcare Marketing: Four Big Trends

From creating their first mobile sites to building a YouTube library, most healthcare marketers began to concentrate on many of these developments throughout 2011. In the coming months, it will be time to take the foundation to the next level. Some trends will be easier to keep up with – like investments in content strategy and location-based SEO – others, like ACOs and pay-for-performance models, will require the entire organization to refocus its efforts.

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Unclutter Your Site

Websites are workspaces for our online audiences as they seek to find directions and phone numbers, pre-register for a procedure, learn about a treatment, sign up for a class or complete any number of tasks that brought them to your site. The more content you have, however, the harder it may be for people to find what they need.

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Put Your Best Foot Forward

Healthcare organizations tend to have strong brand recognition, but weak brand differentiation. It's difficult for patients to recognize what makes you different from competitors, or perhaps they simply don't care. Just as often, for a given service line, there really isn't much that actually makes an organization truly different.

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Twitter Says: Brand Your Profile

We all knew it was only a matter of time. We've spent many hours helping clients build Facebook Fan Pages and customize them to convey a consistent message from the main website to social media.

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Improving Health One Step at a Time

I bought a FitBit last weekend. I'm telling myself it's for professional research purposes, and entirely unrelated to any delicious overindulgences from December. If you're unfamiliar, FitBit is a tiny device that clips to your belt and tracks your movements 24/7, reporting on your activity level and sleep quality. It's basically a souped-up, Kinect-era pedometer.

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