Ask the Expert

For your key doctors, one way to keep them happy is to give them prime real estate on your Website and promote them as the leading experts in the community. VitalSite's Ask The Expert module does exactly that - letting site visitors post questions to specific providers, and letting those providers answer the questions online.

Surveys consistently indicate that content written by real physicians is one of the most important things they want online. When your physicians answer questions using VitalSite, you keep fresh content on your site and give visitors the information they want and need.

For Site Visitors

Highlight your specialists
Feature key specialists, from family practitioner to lactation consultant, connecting prospective patients with real faces and voices within your organization. Display their photo, bio or other helpful information.
Post a question
Visitors can post a question online, sent directly to a secure database where the specialist is notified automatically by email that a new question has been submitted.
Integrated workflow
Specialists can login to their own secure area, where they can post a response to a question for review by an intermediary. They can edit the response and post to the site in one click.
Feature new and faq’s
Mark individual submissions and responses as new or feature them as Frequently Asked Questions. Old or outdated questions can be quickly removed from the site using a simple status toggle.
Automatic notifications
Visitors can opt to receive an email alert when the response to their question has been posted.

For Site Administrators

Manage question fulfillment
Handle question processing through an integrated status toggle. Individual’s questions and answers can be marked as each is submitted, answered, published or featured.
Track questions & responses
Every question and answer is stored in a secure database, keeping a precise audit trail. Details including submission and response times, approval and publication dates and submitter information are automatically recorded.
Multi-facility application
Easily apply your module across multiple facility Websites, Portals or Intranets.
Create your own ‘brand’
Customize your module’s design to fit the different branding needs of individual facilities or share a common look-and-feel.

Overall System Features

Drive visitors from related areas
Create custom Ask the Expert panels in featured service areas of your site using text, photos, animations or illustrations and place them virtually anywhere.
Enterprise-caliber infrastructure
Built on a robust .NET framework, its designed to grow and adapt to your organization’s needs over the long haul, integrating with other modules including Appointment Requests and Patient Pre-Registration.
Intelligent interface design
Designed for optimum usability, including multiple browser and resolution compatibility, common-sense workflows and helpful visual cues.
Consistent online experience
Direct integration keeps visitors on your site, presenting relevant cross-selling opportunities at key decision-making points. 3rd party messaging software lacks the benefits of this targeted promotion.